If your order hasn’t arrived based on the shipping terms selected, please contact info@sleepcloudcompany.com and we will look into the matter for you

For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. You have 14 days after the day you receive the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the products.See our returns policy for further details

Delivery takes up to 3 days for standard delivery or for expedited delivery you should receive your order within 1 day

Standard orders over £50 are free, orders under £50 are £3.50

Expedited orders are £7.50

No currently we only ship within the UK

Unfortunately, we cannot accept returns on sale items

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. See our returns policy for further details

Yes providing you meet the criteria on our returns policy. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via your original payment method within 10 business days. See our returns policy for further details

First of all, we are very sorry that your item has arrived faulty/damaged. Please ensure you always inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund.

We cannot currently offer exchanges by post. To exchange an item please return the item using our normal returns process, and make a separate purchase for the new item.